Frequently Asked Questions

 

 

Q: What is the best way to contact a member of the Olipikapa team?

A: You can reach us at our email address olipikapa@gmail.com or Facebook messenger or Instagram DM. We respond to all messages in the order received and will get back to you within 48 hours.

Q: What are your business hours?

A:  Our online shop is open 24 hours for placing orders. You can reach us via the options above M-F 10am-4pm CST, unless it is a Holiday.  

Q:  How quickly will my order ship?

A:  We try our best to ship all orders within 48 hours, but please allow 5-7 business days for processing and shipping, some cases may require more time due to stock availability. If there is a delay, we will let you know. Orders are shipped from Plano, Texas M-F 10am-4pm CST.

Q: What if something I want is sold out?

A: Shoot us a message, it may be something we are re-stocking soon, but if not, we can let you know and guide you toward something similar.